Frequently Asked Questions
General Information
Shipping is free on U.S. orders over $50. Orders under $50 ship at a flat rate of $5.99. Full details are on our Shipping Policy page.
Orders are processed within 1 to 3 business days, then typically arrive within 3 to 7 business days once shipped.
Not currently. We only ship within the United States at this time.
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, Venmo and PayPal.
Yes. All payments are processed through our secure checkout, and we never store your full card details on our servers. See our Privacy Policy for more.
Leely Chai was founded by Asha Patel to share the heritage, traditions and healing power of traditional chai, rooted in culture and made for daily ritual. Read more on our Our Story page.
We're based in West Chicago, Illinois.
Please check our Where to Buy page for cafes, grocers and retailers that carry Leely Chai near you.
Leely Chai is an online and wholesale brand, we don't currently operate our own cafe or storefront. You can find us in person through our Where to Buy partners.
Yes. We work with cafes, grocers, restaurants, yoga and fitness studios, and hotels. Visit our Wholesale page to get in touch.
Our tea is single estate and direct trade, sourced to keep both quality and traceability high from farm to bag.
Products
Leely Chai is made with whole spices and direct trade, organic black tea, not a pre-mixed powder. Every blend is small batch, so you're getting real ginger, cinnamon, cardamom and clove rather than an artificial chai flavoring. Browse the full Chai Blends collection to see every variety.
Yes. Our tea is organic and direct trade, sourced from single estate farms, and blended with whole, real spices, no artificial flavors or fillers. Browse the full Chai Blends collection to see every variety.
Yes. Our 6 Spice Turmeric Chai and 9 Spice Rooibos Chai are both caffeine-free, so you can still get the flavor and spice without the caffeine.
It depends on size. Our smaller bags (2 to 2.5 OZ) make about 7 to 10 servings, and we also offer 4 OZ, 8 OZ, 1 LB and 2 LB sizes for the same blend if you go through it quickly. Not sure where to start?
Try the Chai Half Size 4-Pack to sample four best sellers first.
We recommend soy milk, Ripple pea milk or oat milk for the creamiest, most authentic result.
You can brew Leely Chai the traditional stovetop way for the most authentic flavor, or steep it if you're short on time.
Yes. Our Gift Boxes collection includes curated sets, and our Chai Half Size 4-Pack is a good way to try four best sellers before committing to a full bag.
Our blends are made with real spices and tea, but if you're pregnant, nursing, or managing a medical condition, we'd recommend checking with your doctor before adding a new spiced tea to your routine.
Samples
Yes. Our Chai Half Size, 4 Pack lets you try four of our best selling blends in smaller portions before buying a full size bag.
It includes 10 Spice Masala Chai, 6 Spice Turmeric Chai, 9 Spice Chocolate Chai and 9 Spice Chai Love (Caffeine Free), each in a 2 to 2.5 OZ size.
Each bag makes 7 to 10 servings, for a total of 28 to 40 servings of chai across all four blends.
 The single Chai Half Size ($9) lets you pick one specific blend to try in a smaller 2 to 2.5 OZ bag. The 4 Pack ($32) is a fixed bundle of four best sellers, a better value if you want to sample multiple flavors at once.
7 to 10 servings, the same as any of our full size bags, just in a smaller 2 to 2.5 OZ portion.
Returns & Exchanges
You have 30 days from delivery to request a return. The product must be unopened, unused, and in its original packaging. After 30 days, we're unable to accept returns.
Email orders@leelychai.com with your reason for the return. Once approved, you'll mail the item back with the return code from your receipt; return shipping is at your own expense.
Once we receive and inspect your return, we'll email you to confirm. If approved, your refund is issued to your original payment method within 5 business days.
Email hello@leelychai.com with your order number and a photo of the item, and we'll make it right.
Once we receive and inspect your returned item, we'll email you to confirm it arrived, then follow up with a separate email letting you know whether your refund was approved or rejected.
We're unable to accept the return. The 30-day window starts from the date your order arrives.
Once your return is approved, mail the item to:
Leely Chai Co., 2206 N. Main Street, Ste 269, Wheaton, IL 60187
Visit the Refund Policy page for more information.
My Account
Once your order is shipped, you'll get a tracking number by email.
Yes, enter your code at checkout before completing your order. Discount codes cannot be combined or applied retroactively to past orders.
Email hello@leelychai.com, or use the contact form on our Contact Us page.
No, you can check out as a guest. Creating an account just makes it easier to track orders and manage a subscription if you have one.
Yes. Look for the "Subscribe & Save" option on any product page to get 15% off that item on a recurring order, alongside the standard one-time purchase. You can view or manage an existing subscription anytime through your account.

