Frequently Asked Questions
General Information
Shipping is free on U.S. orders over $50. Orders under $50 ship at a flat rate of $5.99. Full details are on our Shipping Policy page.
Orders are processed within 1 to 3 business days, then typically arrive within 3 to 7 business days once shipped.
Not currently. We only ship within the United States at this time.
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, Venmo and PayPal.
Yes. All payments are processed through our secure checkout, and we never store your full card details on our servers. See our Privacy Policy for more.
Leely Chai was founded by Asha to share the heritage, traditions and healing power of traditional chai, rooted in culture and made for daily ritual. Read more on our Our Story page.
We're based in West Chicago, Illinois.
Check our Where to Buy page for cafes, grocers and retailers that carry Leely Chai near you.
Leely Chai is an online and wholesale brand, we don't currently operate our own cafe or storefront. You can find us in person through our Where to Buy partners.
Yes. We work with cafes, grocers, restaurants, yoga and fitness studios, and hotels. Visit our Wholesale page to get in touch.
Organic Black Tea comes from a 4th generation family tea estate in Assam, India (direct trade). Rooibos tea is from a single estate in South Africa.
Products
We differentiate ourselves because our blends feature a robust, generous amount of whole spices, while we also offer complementary instant products for on-the-go convenience. As well as soon to come RTD and instant iced tea refreshers. We offer something for everyone.
Browse the full Chai Blends collection to see every variety.
Yes. Our 6 Spice Turmeric Chai, Caffeine Free and 9 Spice Rooibos Chai are both caffeine-free, so you can still get the flavor and spice without the caffeine. We also have a caffeinated version of the 6 Spice Turmeric Chai.
It depends on size. Our smaller bags (2 to 2.5 OZ) make about 9 to 10 servings, and we also offer 4 OZ (18 Servings), 8 OZ (36 Servings), 1 LB (72 Servings) and 2 LB (144 Servings)Â bags.. Not sure where to start? Try the Chai Half Size 4-Pack to sample four best sellers first.Try the Chai Half Size 4-Pack to sample four best sellers first.
We recommend soy milk, Ripple pea milk or oat milk for the creamiest, most authentic result.
You can brew Leely Chai the traditional stovetop way for the most authentic flavor, or steep it for on go convenience
We also offer instant chai and instant iced tea refreshers for a quick convenient delicious tea!
Yes. Our Gift Boxes collection includes curated sets, and our Chai Half Size 4-Pack is a good way to try four best sellers before committing to a full bag.
Our blends are made with real spices and tea, but if you're pregnant, nursing, or managing a medical condition, we'd recommend checking with your doctor before adding a new spiced tea to your routine.
Store it tightly sealed in an airtight container or bag, in a cool, dark place.
Our 8 Spice Pink Peppercorn Chai contains pink peppercorns, which is a member of the cashew family. It is not a tree nut but it may cause an allergic reaction to those with nut allergies.
Samples
Yes. Our Chai Half Size, 4 Pack and Chai Half Size (7 options)- Build your own bundle or Buy 1 lets you try our best selling blends in smaller portions before buying a full size bag.
It includes 10 Spice Masala Chai, 6 Spice Turmeric Chai, 9 Spice Chocolate Chai and 9 Spice Chai Love (Caffeine Free), each in a 2 to 2.5 OZ size.
Each bag makes 9 - 10 servings, for a total of 36 to 40 servings of chai across all four blends.
 The single Chai Half Size ($9) lets you pick one specific blend to try in a smaller 2 to 2.5 OZ bag. The 4 Pack ($32) is a fixed bundle of four best sellers, a better value if you want to sample multiple flavors at once.
9 to 10 servings
Our gift boxes are thoughtfully curated, making it easy to find the perfect gift for anyone on your list. Yes, you can definitely pick which flavors of chai or hot cocoa you want.
Returns & Exchanges
You have 30 days from delivery to request a return. The product must be unopened, unused, and in its original packaging. After 30 days, we're unable to accept returns.
Email orders@leelychai.com with your reason for the return.
If approved, your refund is issued to your original payment method within 5 business days.
Email orders@leelychai.com with your order number and a photo of the item, and we'll make it right.
We're unable to accept the return. The 30-day window starts from the date your order arrives.
My Account
Once your order is shipped, you'll get a tracking number by email.
Email orders@leelychai.com, or use the contact form on our Contact Us page.
No, you can check out as a guest. Creating an account just makes it easier to track orders and manage a subscription if you have one.
Yes. Look for the "Subscribe & Save" option on any product page to get 15% off that item on a recurring order. You can view or manage an existing subscription anytime through your account. Cancel anytime after the first 2 orders.
Please contact us immediately at orders@leelychai.com. Â

